How My Office Can Help You

photo by House Creative Services
photo by House Creative Services

As you know, my job as your Congressman in Washington, D.C., is simply to serve you, to be your voice, and to be your vote as we work together to preserve, protect, and defend the Constitution. Such a service can take on many different forms. It includes proposing legislation that addresses your concerns, voting in line with our values, advocating for you with my colleagues, ensuring transparency with frequent communication, and holding the federal government accountable. Importantly, it also includes assisting you with federal agencies when they are not providing the level of service you deserve as a taxpayer. This is our constituent casework, which we do locally in the District through one of our four local offices.

As the deadline for filing taxes quickly approaches and you await your hard-earned tax refund, my office is available to discuss any mishaps that may come up during the process. If your tax filing is rejected, if you are required to confirm your identity, or if there are delays, call our office. While we cannot guarantee you receive your preferred outcome, we can guarantee that we will advocate for you fairly and in a timely manner.

With Spring Break just behind us and summer sneaking up on us, I know several families are beginning to plan upcoming trips. I encourage you to take a moment to review your passport. Keep in mind that many countries require travelers to have a minimum of six months after the last day of travel remaining on their passport before expiration. If you have a passport that is nearing expiration or need a passport due to an emergency, my office may be able to assist you in obtaining one. Additionally, if your passport appears to get “lost” in the system, please contact my office for assistance so we may help ensure you have it when you need it.

If you or someone you know is a veteran, and in need of assistance with the Department of Veterans Affairs, my office can help. Together, we will work to ensure you are receiving the benefits you have earned. This can include an array of VA related issues, from deserved backpay to securing distinguished medals and from checking on medical claims to gaining access to healthcare. Our veterans have served our nation dutifully, and it is an honor to be able to serve them.

Once a casework request is submitted, my dedicated team will immediately get to work. Combined, this exemplary team of caseworkers has decade’s worth of experience in public service to East Texans. Knowing the ins and outs of every federal agency, they are ready to cut through the red tape to help ensure you receive the answers you deserve—updating you along the way and serving as a guide through any processes that may be needed.

If you are planning a visit to the Washington, D.C. area, we can also work to secure tours of the White House, the United States Capitol, and the FBI headquarters. If you are interested in having a flag flown over the Capitol in honor of an individual or a special event, or if you know of someone deserving of a Congressional Commendation—we are also readily available to assist.

In short, my office is here to help relieve the headaches generated by dealing with federal agencies. Those headaches can be frequent and intense, but we have the cure for your ails. To learn more about what we can help you with or to discuss starting a casework inquiry, I encourage you to call my office at (903) 561-6349 or visit my official website at While you are there, sign up for my weekly newsletter so that you can stay updated on our work.

Follow us on social media to get even more frequent information and stay informed on our monthly Tele-Townhalls at Congressman Nathaniel Moran on Facebook. My handle for Twitter and Instagram is @RepNateMoran.

It is an honor to serve you, and I look forward to helping you.


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